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Practice Agreement for Staff and Patients

The staff at the Practice, which includes all the receptionists, Nurse, Doctors and attached staff such as Health Visitor, Midwife and District Nurses are part of our Primary Health Care Team and are here to help you, the patient, receive the best form of healthcare in a Primary Care setting as possible. We endeavour to provide you with a first class service.

Please be nice to the Receptionists. All our staff aim to be polite and facilitative, and sensitive to all the patients’ individual needs and circumstances. They respectfully remind patients that very often staff could be confronted with a multitude of varying and sometimes difficult tasks, all at the same time.

They cope with all the Doctors and Nurses requests as well as dealing with the patients in person and on the phone.

In order for the Practice to maintain good relations with their patients the practice would like all its patients to read and take note of the occasional types of behaviour that would be found unacceptable.

  • Patients should not use bad language or swear at practice staff.
  • Patients should not use any physical violence on any member of the Primary Health Care Team, such as pushing or shoving.
  • Racial abuse or sexual harassment will not be tolerated within this Practice.
  • Unrealistic demands will not be accepted. Requests will be met wherever possible and explanations given when they cannot.
  • The Doctors reserve the right to have patients who abuse these guidelines removed from their list.